CEIR Portal: Losing a mobile phone or having it stolen is a common and frustrating experience. To address this issue, the Central Government has recently launched the Central Equipment Identity Register (CEIR) portal, accessible at ceir.gov.in. In this article, we will provide you with all the essential details about the CEIR portal, including the role of the authorities managing it. Additionally, we will share a direct link to the application form provided by the concerned authorities for reporting a lost or stolen phone.
CEIR Portal to Search Lost Mobile (ceir.gov.in)
The Department of Telecommunications of India has been working on the Central Equipment Identity Registration (CEIR) since 2017 and has developed a robust portal to block lost or stolen phones from being tracked. This is accomplished using the phone’s IMEI number, a unique identification number assigned to every handset sold in India. The CEIR portal is a significant benefit for those who have lost their phones or had them stolen, providing a convenient solution to safeguard their devices.
Benefits Of ceir.gov.in Portal To Track Lost Mobile
The primary advantage of the CEIR initiative by the government is the ability to block mobile handsets that have been lost or stolen. The IMEI number, a unique identifier assigned to each mobile phone in India, will track the device. If you report your stolen phone through the Central Equipment Identity Register, it will be blocked from accessing network services with any telecom provider in the future.
Details Of ceir.gov.in Portal
| Name Of The Scheme | CEIR |
| Launched by | Central Government |
| Beneficiaries | All over India |
| Objective | Track lost phones |
| Official Website | https://ceir.gov.in/Home/index.jsp |
Documents Required
- Aadhaar Card / Driving License / Voter ID / PAN Card / Other Government-Approved Photo ID
- Mobile Invoice
- FIR Copy
About Know Your Mobile (KYM) Portal
The Central Equipment Identity Register (CEIR) provides a Know Your Mobile (KYM) service, allowing you to verify mobile devices before purchasing. Simply use the IMEI number found on the packaging box, mobile bill, or invoice. You can also check the IMEI number by dialing *#06#. If the mobile is listed as blacklisted, duplicate, or already in use, do not proceed with the purchase. KYM can be accessed through the following three methods:
Through SMS
- To check the status of a phone, type KYM <15-digit IMEI number> and send it to 14422 from your mobile. The status of the phone will be displayed on your screen.
Through KYM App
- You can check your mobile’s status by entering the IMEI number in the KYM app.
Through Official Web Portal
- Visit the official website.
- Scroll down and click on the ‘here’ link under the web portal section.
- You will be redirected to a new page.
- Enter your mobile number.
- You will receive an OTP; enter this OTP.
- You will then be prompted to enter the 15-digit IMEI number.
- After entering the IMEI number, the status of the phone will be displayed on your screen.
Know Your Customer App Download
There are two ways to download the CEIR Know Your Mobile app:
- From the App Store/Google Play Store
- Via the Official Website
Through Google Play Store or Apple App Store
- Open the Google Play Store or Apple App Store on your mobile device.
- Search for “KYM – Know Your Mobile App.”
- Click the install button; the app will download in the background.
- Once installed, open the app and enter the IMEI number.
- The phone’s status will be displayed on your screen.
Through Official Website
- Go to the official website.
- Scroll down and click on the ‘Download the KYM App’ link under the KYM app section.
- You will be redirected to a new page containing a QR code.
- Scan the QR code with your mobile phone.
- The app will be downloaded and installed on your phone.
- Open the app and enter the IMEI number.
- The phone’s status will be displayed on your screen.
Procedures To Track Lost Phones at ceir.gov.in
To track lost phones in India, the following procedure will be followed by the authorities through CEIR:
- File an FIR with the details of the lost mobile handset.
- After successful police verification, obtain a copy of the FIR.
- Inform the Department of Telecommunications (DoT) via the helpline number 14422.
- The DoT will then blacklist the IMEI number.
Ways To Block The Mobile Set
There are three methods to block your mobile handset through the Central Equipment Identity Register (CEIR):
Through Online Registration Form-
- First, file an FIR for the stolen mobile phone.
- After receiving the FIR, obtain a duplicate SIM card for your previous number.
- Then, complete the Application Form provided here.
- Submit all relevant documents, including the FIR copy and identity proof (such as an Aadhaar card or voter ID card).
- A request ID will be generated upon successful submission of the form. Keep this request ID for future reference.
- Second: Through the Telecom Service Provider (TSP)
- Third: Through the central police
Procedure to Unblock Find Mobile at ceir.gov.in
To unblock your found mobile phone, follow these steps:
- Visit the official CEIR website.
- Go to the “CEIR Services” option in the menu bar.
- From the drop-down list, select the “Unblock Found Mobile” option.
- A new page will appear with a form where you need to enter the following details: request ID, the mobile number you used when blocking the phone, the reason for unblocking, and the mobile number for OTP.
- Click on the “GET OTP” button to receive an OTP via SMS.
- Enter the OTP and click “Submit” to complete your request.
ceir.gov.in: Procedure to Check Request Status
To unblock your found mobile, follow these steps:
- Visit the official CEIR website at ceir.gov.in.
- Go to the “CEIR Services” option in the menu bar.
- From the drop-down list, select the “Check Request Status” option.
- quest will then be displayed on the screen.
- A new page will appear with a form where you need to enter your request ID and click the “Submit” button.
- The status of your request will then be displayed on the screen.
ceir.gov.in: Procedure To Do IMEI Verification
- Go to the Central Equipment Identity Register’s official website.
- The homepage will open.
- On the homepage, click on the application link.
- Select “IMEI Verification.”
- A new page will open where you need to enter your mobile number.
- Click on “Get OTP.”
- An OTP will be sent to your mobile phone. Enter the OTP in the designated box.
- Click on “Verify OTP.”
- Enter the IMEI number.
- Click on “Check.”
- Your IMEI number will be verified.
Procedure To Give Feedback
- Go to the Central Equipment Identity Register’s official website at ceir.gov.in.
- The homepage will open.
- On the homepage, click on the “Useful Links” section.
- Next, click on “Feedback.”
- A form will appear on your screen where you need to enter your name, email ID, and feedback.
Click on “Submit” to complete the process.
Procedure To Login on ceir.gov.in
- Go to the Central Equipment Identity Register’s official website.
- The homepage will open.
- Click on the “Login” link located on the left side of the website.
- A new page will appear where you need to enter your username and password.
- Click on “Submit” to proceed.
Fault Registration
- Go to the Central Equipment Identity Register’s official website.
- The homepage will open.
- Click on the “Fault Registration” link.
- A new page will appear.
- Enter the reason, fault, fault description, and your personal details.Then click on the “Submit” option.
Fault Status
- Go to the Central Equipment Identity Register’s official website at ceir.gov.in.
- The homepage will open.
- Click on the “Fault Status” link.
- A new page will appear.
- Enter the ticket ID and the registered mobile number.
- An OTP will be sent to your registered mobile number.
- Enter the OTP in the provided box.
- The status will be displayed on the screen.
FAQ’s
1.What is the CEIR portal?
The Central Equipment Identity Register (CEIR) portal helps track and block lost or stolen mobile phones using their IMEI numbers.
2.How do I access the CEIR portal?
Visit the official website at ceir.gov.in.
3.What should I do if my mobile phone is lost or stolen?
File an FIR, then use the CEIR portal to block the IMEI number and prevent the phone from being used on any network.
4.How can I register a complaint for a lost or stolen phone?
You need to submit a complaint form on the CEIR portal after filing an FIR and obtaining a request ID.
5.What documents are required to file a complaint on the CEIR portal?
An FIR copy, a government-approved photo ID (such as Aadhaar card or voter ID), and the mobile phone invoice.
6.How do I obtain a request ID?
After submitting your complaint form with all required documents, a request ID will be generated and provided to you.
7.Can I check the status of my complaint online?
Yes, you can check the status of your complaint by entering your request ID on the CEIR portal.
8.How can I unblock a mobile phone on the CEIR portal?
Visit the CEIR website, go to “CEIR Services,” select “Unblock Found Mobile,” and follow the instructions to submit your request.
9.What if I have a duplicate SIM card for the lost phone?
You can use the duplicate SIM card along with the request ID and other details to unblock the phone if it is found.
10.How do I use the Know Your Mobile (KYM) service?
Enter the IMEI number on the KYM service page of the CEIR portal to check the status of a mobile phone before purchasing.
11.How do I file a feedback or complaint about the CEIR portal?
Go to the “Useful Links” section on the CEIR homepage, click “Feedback,” and submit your feedback or complaint through the form provided.
12.What is an IMEI number?
The IMEI (International Mobile Equipment Identity) number is a unique identifier for each mobile phone.
13.How can I find the IMEI number of my mobile phone?
Dial *#06# on your phone, or check the IMEI number on the packaging box or mobile bill.
14.Can I track my lost phone using the CEIR portal?
The CEIR portal cannot track the phone’s location but can block the IMEI to prevent network access.
15.What should I do if I cannot access the CEIR website?
Ensure you have a stable internet connection, and try accessing the website from a different browser or device.
16.How long does it take to block a mobile phone on the CEIR portal?
The process is usually quick, but it may take a few hours for the block request to be processed.
17.Can I block a phone if I don’t have the IMEI number?
The IMEI number is required to block the phone. If you don’t have it, you may need to obtain it from the mobile’s packaging or invoice.
18.Is there a fee for using the CEIR portal?
No, the services provided by the CEIR portal for blocking and unblocking mobile phones are free of charge.
19.Can the CEIR portal help recover my lost phone?
The CEIR portal cannot recover your phone but can block its use on networks, which helps protect your data.
20.What should I do if I encounter issues with the CEIR portal?
Contact the CEIR support team or use the feedback form on the portal to report any issues or seek assistance.
